Frequently Asked Questions

Frequently Asked Questions

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Do you offer free shipping?

Yes. ItsHeart offers Free Shipping across India on eligible orders.

How long will my order take to arrive?

Most orders are expected to arrive within approximately 4-7 days.

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available for eligible orders and serviceable PIN codes.

Do you deliver across India?

Yes. We aim to provide Pan India delivery.

What is your return policy?

Eligible products may be returned within 5 days of delivery, subject to our Refund & Return Policy.

What if I receive a damaged item?

Contact us through the Contact Us page on itsheart.co within 5 days of delivery and provide your order number along with clear photos or videos.

What if I receive the wrong product?

Please contact us within 5 days of delivery. After verification, we may arrange a replacement, exchange, or refund as applicable.

Can I cancel my order?

Orders can generally be cancelled before dispatch. Once an order has shipped, cancellation may no longer be possible.

How do I track my order?

Tracking details may be sent after dispatch through email, SMS, WhatsApp, or courier notification.

How long do refunds take?

Approved refunds are generally initiated within 5-10 business days after return inspection. Your bank or payment provider may require additional processing time.

How do I contact ItsHeart?

Please use the Contact Us page at itsheart.co.