Refund policy

REFUND & RETURN POLICY

We want you to be satisfied with your purchase.

Returns:

  • Customers may request a return within 5 days of receiving their order.

  • Items must be unused, unworn, unwashed, and in original packaging.

  • Proof of purchase is required.

Non-Returnable Items:

  • Gift cards

  • Final sale items

  • Personalized or customized products

  • Intimate or hygiene-related products

Return Process:
To initiate a return, email official@itsheart.co with your order number and reason for return.

Refunds:

  • Once the returned item is received and inspected, we will notify you of the approval status.

  • Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items:
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photographs for assistance.

Contact:
official@itsheart.co