Refund policy

Refund & Return Policy

5-Day Easy Return Policy

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At ItsHeart, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

5-Day Easy Return Policy

Eligible products may be returned within 5 days from the date of delivery.

  • The return request must be made within 5 days of delivery.
  • The product should be unused, unworn, unwashed, and in substantially the same condition in which it was received.
  • Original packaging, tags, accessories, manuals, and promotional items should be included where applicable.
  • Proof of purchase or the ItsHeart order number may be required.
  • Customers may be asked to provide clear photos or videos of the product and packaging for verification.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, missing parts, or materially different from what you ordered, please contact us through the Contact Us page on itsheart.co within 5 days of delivery.

Please provide your order number, details of the issue, clear photographs, and video evidence where reasonably requested.

After verification, we may offer an appropriate resolution such as a replacement, exchange, refund, or another suitable remedy. Where the issue is caused by us, eligible return shipping costs will generally be borne by ItsHeart.

Change-of-Mind Returns

We may accept eligible change-of-mind returns subject to product condition, category, and inspection. For change-of-mind returns, return shipping costs may be payable by the customer or deducted from the refund.

Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety, customization, or other reasons. These may include:

  • Used or damaged products.
  • Products returned without original packaging.
  • Personal care or hygiene products once opened.
  • Intimate or sanitary products once opened.
  • Customized or personalized products.
  • Consumable products once opened.
  • Gift cards.
  • Products specifically marked as final sale or non-returnable.

This does not limit any rights customers may have for genuinely defective, damaged, or incorrectly supplied products under applicable law.

Return Authorization

Please contact us before sending any product back. Products returned without prior approval or instructions may not be accepted.

Refunds

Once we receive and inspect an approved return, we will notify you regarding the refund status. If the refund is approved, it will generally be processed to the original payment method wherever possible.

For Cash on Delivery orders, refunds may be processed through UPI, bank transfer, or another electronic method communicated by our support team. Cash refunds are generally not provided.

Refund Processing Time

Approved refunds are generally initiated within 5-10 business days after inspection of the returned product. Your bank or payment provider may require additional time to reflect the amount in your account.

Shipping Charges

Eligible orders are shipped free across India. If your return is due to a defective product, damaged product, incorrect item, or an error made by ItsHeart, we will generally arrange or reimburse eligible return shipping costs. For discretionary or change-of-mind returns, the customer may be responsible for return shipping.

Exchanges

Exchanges are subject to availability. If your requested replacement is unavailable, we may offer a refund or another suitable alternative.

Contact

For return, exchange, replacement, or refund enquiries, please contact us through the Contact Us page at itsheart.co.

ItsHeart
Operated by COLDWELL BANKER RESIDENTIAL REFERRAL NETWORK, INC.
175 Park Avenue
Madison, NJ 07940
United States