Shipping policy

Shipping Policy

Free shipping across India | Estimated delivery 4-7 days

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Thank you for shopping with ItsHeart. We currently deliver orders across India.

Free Shipping

We provide Free Shipping across India on eligible orders placed through itsheart.co unless otherwise clearly stated during checkout.

Estimated Delivery Time

Most orders are expected to arrive within approximately 4-7 days. Delivery timelines are estimates and may vary depending on factors including customer location, PIN code, courier availability, public holidays, weather conditions, local disruptions, high order volumes, remote-area delivery, or other circumstances outside our reasonable control.

Order Processing

Orders may require processing, verification, and packing before dispatch. After dispatch, customers may receive tracking information through email, SMS, WhatsApp, courier notifications, or other contact details provided during checkout.

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders and serviceable PIN codes across India. COD availability may depend on courier serviceability, order value, product type, customer order history, or operational considerations. We may verify COD orders before dispatch.

Delivery Address

Customers must provide a complete and accurate delivery address, including full name, house or flat number, street/locality, city, state, PIN code, and an active phone number. ItsHeart is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Delivery Attempts

Courier partners may make one or more delivery attempts. If a shipment cannot be delivered because the customer is unavailable, refuses the parcel, provides an incorrect address, cannot be contacted, or the location is inaccessible, the order may be returned to us. Repeated COD refusals may result in COD being restricted for future purchases.

Order Tracking

Tracking information may be provided after dispatch. Courier tracking can sometimes take several hours to become active after the shipment is handed over.

Delays

Occasional delivery delays may occur due to circumstances outside our control. If your order has significantly exceeded the estimated delivery period, please contact us through the Contact Us page on itsheart.co.

Damaged Shipment

If the outer package appears damaged or tampered with, we recommend taking photographs or a video before opening the parcel. If the product inside is damaged, defective, or incorrect, contact us within 5 days of delivery.

Service Area

We aim to provide Pan India delivery. Some remote or restricted PIN codes may occasionally be unavailable for delivery.