Privacy policy

Privacy Policy

How ItsHeart handles customer information

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This Privacy Policy explains how ItsHeart, operated by COLDWELL BANKER RESIDENTIAL REFERRAL NETWORK, INC., collects, uses, processes, stores, and shares information when you visit or make a purchase from itsheart.co.

Information We May Collect

  • Name.
  • Phone number.
  • Email address.
  • Billing address.
  • Shipping address.
  • Order history.
  • Payment-related information.
  • IP address.
  • Browser information.
  • Device information.
  • Website activity.
  • Cookies and similar technologies.
  • Customer-support communications.
  • Marketing preferences.
  • Information required for order verification.

Payment information may be processed directly by third-party payment providers and may not be stored directly by us.

How We Use Your Information

  • Process and fulfil orders.
  • Deliver products and provide order updates.
  • Verify Cash on Delivery orders.
  • Process payments, returns, and refunds.
  • Provide customer support.
  • Detect fraud and unauthorized transactions.
  • Improve our website, products, and services.
  • Measure website and advertising performance.
  • Personalize shopping experiences.
  • Send marketing communications where legally permitted.
  • Comply with legal and regulatory obligations.

Shopify

ItsHeart may use Shopify to operate its online store. Shopify may process customer information as necessary to provide e-commerce infrastructure, checkout, security, analytics, and related services. Shopify's processing is subject to its own applicable privacy terms and policies.

Payment Providers

Payments may be processed by third-party payment gateways. These providers may process information in accordance with their own privacy and security policies.

Courier and Logistics Providers

To fulfil your order, we may share necessary customer information with courier or logistics companies, including customer name, delivery address, phone number, order details, and COD amount.

Analytics and Advertising

We may use analytics and advertising tools provided by services such as Google, Meta, Shopify, and other advertising or analytics providers. These services may use cookies, pixels, device identifiers, browser information, and similar technologies.

Cookies

Cookies may help us maintain shopping carts, remember preferences, improve website performance, measure traffic, prevent fraud, understand shopping behaviour, and measure advertising effectiveness. You may disable cookies through your browser settings, although certain website features may not work properly if required cookies are disabled.

Marketing Communications

Where permitted by law, we may send promotional communications through channels such as email, SMS, WhatsApp, or similar services. You may opt out where an unsubscribe or opt-out option is available.

Sharing Personal Information

We may share personal information with service providers necessary to operate our business, including Shopify, payment processors, courier companies, warehousing partners, marketing providers, analytics platforms, customer support providers, fraud-prevention providers, professional advisers, and authorities where required by law.

Data Retention

We may retain personal information for as long as reasonably necessary for order fulfilment, customer service, legal compliance, fraud prevention, accounting, tax purposes, and dispute resolution.

Information Security

We take reasonable technical, organizational, and administrative measures designed to protect personal information. However, no online or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction, deletion, withdrawal of consent, objection to certain processing, or information regarding use of your personal data. Requests may be submitted through the Contact Us page on itsheart.co. We may need to verify your identity before processing certain requests.

Children's Privacy

ItsHeart is not intended to knowingly collect personal information from children who are not legally capable of completing an online purchase without parental or guardian involvement.

International Processing

Because our business and service providers may operate internationally, customer information may be processed or stored outside India. Where required, we take reasonable steps intended to safeguard personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on itsheart.co.

Contact Information

ItsHeart
Operated by COLDWELL BANKER RESIDENTIAL REFERRAL NETWORK, INC.
175 Park Avenue
Madison, NJ 07940
United States

For privacy enquiries, please use the Contact Us page on itsheart.co.